Frequently Asked Questions – bbnewyorkbags.com
Orders & Shipping
Q: How long does shipping take?
A:
- Standard Shipping: 3-5 business days (U.S.)
- Express Shipping: 1-2 business days (+$20)
- International: 7-14 business days (customs fees apply)
Q: Do you offer free shipping?
A: Yes! Free standard shipping on all U.S. orders over $100.
Q: Can I track my order?
A: Tracking details are emailed once your order ships.
Returns & Exchanges
Q: What’s your return policy?
A:
- 14-day return window
- Items must be unused with tags attached
- Full refunds to original payment method
- Full policy here
Q: How do I return an item?
A: Initiate a return via your account under “Order History.”
Q: Are sale items returnable?
A: Final sale items (marked “non-returnable”) cannot be returned.
Products & Care
Q: How do I clean my bag?
A: Use a soft, dry cloth. Avoid harsh chemicals.
Q: Are your bags waterproof?
A: Most are water-resistant, but not fully waterproof.
Q: Do you offer repairs?
A: Limited repairs are available. Contact us for details.
Payments
Q: What payment methods do you accept?
A: All major credit cards, PayPal, and Shop Pay.
Q: Is my payment secure?
A: Yes, we use 256-bit SSL encryption.
Other
Q: How do I contact customer service?
A: Use our contact form (response within 24 hours).
Q: Where are your bags made?
A: Designed in NYC, crafted with premium global materials.